Terms and Conditions of Use

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "User") and euwins ("Platform", "we" or "company"). This document governs access to and use of the website and all services offered through the euwins platform.

By completing the account registration process, making any deposit, or using any part of the euwins platform, you confirm that you have read, understood, and agree to comply with all terms contained in this document, including the Privacy Policy and Responsible Gambling Policy which form part of this Agreement.

2. Player Eligibility

To use the euwins platform, you must meet all of the following requirements:

• Be at least 21 years of age on the date of account registration.
• Have full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or gambling prohibition issued by any relevant authority.
• Not be acting on behalf of another individual or corporate entity without valid written authorisation.
• Register accurate, truthful and up-to-date personal information at all times.

euwins reserves the right to request a copy of an identity card (MyKad), passport, or other identity verification documents before approving a withdrawal or when there is doubt regarding the identity of the account holder.

3. Account Registration

Each player is only permitted to have one (1) active account on the euwins platform. Registering multiple accounts is prohibited and may result in the suspension or closure of all related accounts, including any balances held within them.

During registration, you are required to accurately and truthfully provide the following information: full name as per official documents, an active mobile phone number, a valid email address, and any other information requested by the platform from time to time.

Players are fully responsible for keeping their account password and login credentials confidential. euwins will not be held liable for any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding that information.

4. Deposits and Payments

The euwins platform accepts deposits via a range of secure and verified local payment methods. All transactions are processed in Malaysian Ringgit (RM / MYR).

• The minimum deposit amount for all payment methods is RM10.
• Accepted deposit methods include Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrencies including USDT, BTC, and ETH.
• euwins does not charge any processing fees on player deposits, however third-party payment providers may have their own charges.
• All deposits must come from a legitimate source owned by the registered player. Deposits from third parties are not accepted.

5. Withdrawals

Withdrawals may be made by players who have an active account and have completed the required identity verification process. Withdrawal conditions are as follows:

• The minimum withdrawal amount is RM50 per transaction.
• Standard withdrawal processing time is between 15 minutes and 2 hours.
• Withdrawals will be processed to the same payment method used for the deposit, subject to availability.
• Any wagering requirements linked to bonuses must be fully met before a withdrawal can be approved.
• euwins reserves the right to request verification documents before approving a withdrawal for legal compliance purposes.

If there are any discrepancies or issues with a withdrawal, our customer support team operating 24/7 is ready to assist in Malay and English.

6. Bonuses and Promotions

euwins offers various bonuses and promotions to registered players. All bonuses are subject to specific terms and conditions that must be fully complied with.

The euwins platform welcome bonus is 150% of the first deposit, up to a maximum of RM300. The wagering requirement for this bonus is 20 times the bonus amount received before any withdrawal can be made.

• Each player is only eligible to receive the welcome bonus once.
• euwins reserves the right to withdraw or modify any bonus if there is evidence of abuse or breach of terms.
• Bonuses cannot be transferred, sold, or converted directly to cash without meeting the wagering requirements.
• The euwins VIP programme consists of 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond — each offering weekly cashback ranging from 0.2% to 1.0% depending on the tier reached.

7. Game Rules

All games available on the euwins platform, including slots, live casino, sports betting, esports and fishing games, are subject to their own specific rules which can be found within each game's interface.

• The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, euwins will endeavour to restore the interrupted round based on available records.
• Players are not permitted to use automation software, bots, or any technical tools that provide an unfair advantage in any game.
• euwins does not guarantee any game outcome — all games involve chance and real financial risk.

8. Prohibited Activities

The following activities are strictly prohibited on the euwins platform and may result in immediate action, including account closure and forfeiture of balance:

• Any form of fraud, manipulation, or exploitation of platform systems.
• Use of multiple accounts or registering under another person's name.
• Money laundering or use of funds from unlawful sources.
• Attempts to hack, disrupt, or interfere with platform functions.
• Sharing an account with other players or allowing unauthorised third-party access.
• Any form of collusion between players in games involving shared wagering.
• Use of VPNs or IP-masking services to bypass geographical restrictions or platform policies.

9. Account Suspension and Closure

euwins reserves the right to suspend or close a player's account at any time without prior notice if there is a breach of terms, suspicious activity, or a request from a competent authority.

Players may also request to close their own account by contacting the customer support team. In the case of account closure at the player's request, any valid balance (after deducting bonuses that have not met wagering requirements) will be returned via the original payment method within a reasonable period.

Accounts suspended pending investigation will not have withdrawals processed until the investigation is complete. euwins will inform the player of the investigation outcome in due course.

10. Limitation of Liability

The euwins platform is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, euwins makes no warranties, express or implied, regarding the availability, accuracy, or suitability of the platform for any particular purpose.

• euwins is not liable for any financial losses arising from gambling activity on the platform.
• euwins is not liable for service disruptions caused by factors beyond our control, including internet service provider issues, natural disasters, or infrastructure failures.
• Players are fully responsible for the betting decisions they make and for understanding the financial risks involved.

11. Responsible Gambling

euwins is committed to responsible gambling practices. This platform is for individuals aged 21 and above only. Gambling should be treated as a form of entertainment, not a source of income.

• Players can set daily, weekly, or monthly deposit limits through their account settings.
• Temporary or permanent self-exclusion is available for players who feel they need a break from gambling.
• If you feel your gambling activity is becoming a problem, please contact our support team for assistance and information on available support resources.
• Never gamble with money you cannot afford to lose.

For more information on responsible gambling, please visit our dedicated page at Responsible Gambling.

12. Privacy Policy

The collection, use, and protection of players' personal information is governed by the euwins Privacy Policy, which forms part of this Agreement. By using the euwins platform, you agree to the collection and processing of your personal data as described in the Privacy Policy.

euwins employs appropriate technical security measures to protect players' personal information from unauthorised access, disclosure, or modification. For details, please refer to our Privacy Policy.

13. Changes to Terms

euwins reserves the right to modify, add to, or withdraw any part of these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this website.

It is the player's responsibility to review the Terms and Conditions periodically to stay up to date with the conditions that apply. Continued use of the euwins platform after any changes constitutes full acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the euwins customer support team through the following channels:

• Live Chat: Available 24/7 on the euwins platform in Malay and English.
• Email: [email protected]

Our support team operates around the clock and is committed to providing timely responses and helping resolve any issues you encounter.